Cyndi Thomas


Cyndi Thomas

Cyndi Thomas is an accomplished revenue cycle staffing and solutions professional with over 20 years of experience implementing, managing, and developing client relationships. Thomas brings a unique perspective to the challenges that organizations face with human capital management. In preparation for the conversion to ICD-10, she was recruited by a large health system to develop a coding education and work transition program. This internal coder development program became one of the most successful in the nation, and has become a model for personnel development and human capital management. As one of the pioneers of the contract coding and revenue cycle staffing industry, Thomas takes pride in the numerous careers she has helped to launch.

What Does True Customer Service Mean?

What Does True Customer Service Mean? I needed to call a repair company the other day because my clothes dryer was not drying our clothes. Our dryer was purchased from a popular big box store and we had bought the extended warranty plan which would now come in handy as I dial the toll-free number listed for customer service. Forty-five minutes later, I am still on hold listening to an outdated medley of show tunes interrupted by promises that I…

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The Power of No – Learning to Bloom

The Power of No—Learning to Bloom Last spring, I started my garden. I was working long hours, traveling some, taking golf lessons, redecorating our home, caring for my aging mother, and tending to a new puppy. So, I decided to throw in gardening in my spare time. I was doing good things, but too much of a good thing can be just that—too much. I realized I was addicted to “yes”. “Yes, I will help organize the project.” “Yes, I…

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An Attitude of Gratitude

An Attitude of Gratitude I’m sitting on my patio with my two dogs by my feet preparing to write about gratitude and I realize that is exactly what I am feeling today. My blessings are numerous. I have a career I am passionate about, good friends, and extended family. I live in an area that I love and have picked up a new hobby — golf. In fact, my patio looks onto a golf course so I still marvel at…

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Harmony Insight
Change in healthcare happens quickly and frequently. Driven by our inner circle of experts, Harmony Insight provides revenue cycle and health information management leaders with ideas and best practices to help you thrive in a rapidly changing environment.

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