Harmony insight, ideas and inspiration to help you thrive

What Does True Customer Service Mean?

What Does True Customer Service Mean? I needed to call a repair company the other day because my clothes dryer was not drying our clothes. Our dryer was purchased from a popular big box store and we had bought the extended warranty plan which would now come in handy as I dial the toll-free number listed for customer service. Forty-five minutes later, I am still on hold listening to an outdated medley of show tunes interrupted by promises that I…

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3 Steps to Successful Career Planning

3 Steps to Successful Career Planning As I sat down to consider my advice for planning your career in the best way, the words of Dr. Stephen Covey resonated with me. In his book, The 7 Habits of Highly Effective People, Dr Covey advised to “begin with the end in mind.” What does this mean and how do you begin with the end in mind? Step 1: Understand yourself The first and most important step in preparing your career plan…

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Can Remote CDI Really Work for You?

Can Remote CDI Really Work for You? Karin Killenberger, Harmony Healthcare Clinical Documentation Improvement (CDI) consultant, shares expert advice on working as a remote CDI specialist in a recent article featured in the CDI Journal. The Association of Clinical Documentation Improvement Specialists (ACDIS) publication, features Killenberger in its May/June 2018 edition, on Can remote CDI really work for you? Really? Really! Working as a remote CDI specialist can be either totally fulfilling or a bit difficult. This article discusses the…

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Change in healthcare happens quickly and frequently. Driven by our inner circle of experts, Harmony Insight provides revenue cycle and health information management leaders with ideas and best practices to help you thrive in a rapidly changing environment.
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